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It would be grossly unfair to call London a 'city' in the same way that you’d use that word for the likes of Liverpool or Southampton. London isn’t just a city, it’s a sprawling metropolis, filled with boroughs, which have each got their own small towns and suburbs that are about the same size on their own as some of the smaller cities throughout the UK. It’s hardly surprising, therefore, that the capital is home to plenty of casinos that have their own personality and offer differing facilities.
Map of London Casinos
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Due to the size of the city and sheer number of casinos, it wouldn't be fesible (or helpful) to give you a blow-by-blow breakdown of every casino in London. So instead, we'll give you some advice in the broadest possible terms. If you’re someone who likes the glitz and the glamour, for example, then you’ll probably fancy heading somewhere the Ritz Casino Club in Piccadilly, so named because the casino floor itself is located in the old ballroom of the Ritz Hotel. Alternatively, you might want to have a look at the London Playboy Club, although be aware you can only enter if you’re a member or you’re with a member. The waitresses are dressed as, you guessed it, Playboy bunnies and high-stakes betting is positively encouraged.
Fear not, though, not every casino in London is for the glitterati. There are countless 'normal' casinos where the order of the day is fun and trying your hand at different things to see how you get on. The Aspers Casino at Westfield Shopping Centre in Stratford will interest you if that’s your bag. Another great classic casino is the Empire Casino, Leicester Square. More than a few well-known tournaments have been held here over the years.
When it comes to the location of all of the casinos, there’s a decent spread throughout the city. Mayfair is where you’ll find the more 'high-end' venues, whilst there about half a dozen of the more 'normal' casinos located in between Piccadilly Circus and Leicester Square alone. Obviously, the Underground system in London is excellent, so you won’t have a problem getting from place to place.
Closed Casinos
As with any big town with great real estate, gaming venues in London are bound to chop and change every now and again. Some of the ones we've noticed disappear in the last couple of years are the Golden Nugget on Shaftesbury Avenue and its neighbour on the same street the Fox Poker Club, which are now both permanently closed. Another that has closed its doors is the Connoisseur Club within the Royal Garden Hotel along Kensington High Street in West London.
Your answer may be found here.
Your withdrawal may still be pending because we require some ID documents.
Since opening your account, have you submitted the following to our customer support team?
- Photo ID - driving license or passport
- Proof of address - utility bill or bank statement dated in the last 3 months
- Proof of payment method - a photo of your registered card(s) showing the name and last 4 digits.
If you haven't sent any of the above, this could be why your funds are still pending. Please take clear photos and send them via email ensuring the images are clear with all 4 corners visible.
If you lose connection with the game during your free spins, in most cases, the spins are still completed in the background. The associated winnings will be credited to your balance in bonus money approximately 30-45 minutes after the spins were claimed.
If the above has not happened on your account, you can try reloading the game in question and you may find the free spins are waiting to be claimed.
Another solution is to try claiming your free spins on a different device and/or browser.
If you have still been unable to claim your spins, please get in touch so we can investigate this further for you.
You can apply responsible gambling measures, such as deposit limits, take a break and self-exclusion via the 'responsible gambling' page which is displayed at the bottom of every page on the website.
You can apply your limits here.
If you require any further assistance please contact our support team: support@onlinecasinolondon.com
You can apply responsible gambling measures, such as deposit limits, take a break and self-exclusion via the 'responsible gambling' page which is displayed at the bottom of every page on the website.
You can apply your limits here.
If you require any further assistance please contact our support team: support@onlinecasinolondon.com
You can apply responsible gambling measures, such as deposit limits, take a break and self-exclusion via the 'responsible gambling' page which is displayed at the bottom of every page on the website.
You can apply your limits here.
If you require any further assistance please contact our support team: support@onlinecasinolondon.com
If you happen to forget your password and you can't login to your account. Simply click on the 'Forgotten Password' link just underneath the login box or click here.
You will be asked to enter your username or registered email address. Once you've done that we will then send a link to your registered email address where you will be able to login and update your details from there.
We view complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for You, the customer.
• Your complaint should be submitted within three months of the issue occurring; and
• You should initiate contact with the Customer Care Team via complaints@jumpmangaming.com
Account Management
The only currency available for all deposits and withdrawals is GBP.
You may add up to 3 payment cards to your account.
All cards and payment methods must be owned and/or in the same name of the person registered on Online Casino London.
You can deposit using:
- Debit Card
- Paysafe Card
- Pay by Mobile
- PayPal
You can deposit as little as £10 in one time. To receive a bonus via the Mega Reel you need to deposit £20+ (providing you haven't got a pending withdrawal at the time).
Deposits
You can withdraw your real money balance (subject to withdrawal policy) but Bonus funds can never be withdrawn. You can convert your bonus balance into a real balance by meeting our wagering requirements of the bonus.
If you choose to withdraw any of your real (withdrawable) funds before completing the 65x wagering requirement, your bonus balance and wagering requirement will be reset to £0.00.
To convert your bonus balance to cash you need to wager 65x the total amount of bonus won + any remaining bonus in the bonus balance prior to cashing out. If you decide to cash-out before fulfilling the wagering requirement, you will forfeit all remaining bonus funds. For example, if you deposit £10 and receive a combined (free spins and % match) £20 bonus, this will result in a wagering requirement of £10 + £20 (£30 total) X 65 = £1,950.
Will my cash wagering count towards completing the wagering requirement?
No, only bonus wagers will contribute towards fulfilling the wagering requirement. Real money wagers do not contribute.
How much bonus is converted when I meet the wagering requirements?
The maximum amount which can be converted to your REAL (withdrawable) balance as a result of fulfilling the bonus wagering requirement is equal to your lifetime deposits, up to £250. For example, if you have accumulated bonus funds of £300 once the wagering requirement has been fulfilled and your lifetime deposits are £50, £50 will be transferred to real money.
Real funds will always be used to wager before bonus funds. You will only use your bonus balance when you do not have enough real money to place the wager.
To claim your cashback, you must log in and claim manually via the ‘My Account’ page. Cashback awarded for the previous day's game-play is only available to claim until 23:59 on the following day. If you do not claim, your cashback total will be reset to the current day's total. The cashback amount is added to your account in REAL money – with no wagering requirements or terms attached.
There could be a variety of reasons why your bonus code/promotion didn't credit.
Here are a few possibilities why:
- All promotional codes are only valid on the day the communication is sent out (up to 23:59 on that day), unless otherwise stated in the email.
- Bonuses are not given when players have a pending withdrawal. Once your withdrawal has been processed, you will continue to receive bonuses as normal.
In the unlikely event of redeposit bonuses and/or free spin credits malfunctioning, we will explore and offer a remedy to the issue if the query is submitted within 7 days of said malfunction.
If you are still unsure why your bonus code didn’t work you can get in touch with our support team by email support@onlinecasinolondon.com.
If you lose connection with the game during your free spins, in most cases, the spins are still completed in the background. The associated winnings will be credited to your balance in bonus money approximately 30-45 minutes after the spins were claimed.
If the above has not happened on your account, you can try reloading the game in question and you may find the free spins are waiting to be claimed.
Another solution is to try claiming your free spins on a different device and/or browser.
If you have still been unable to claim your spins, please get in touch so we can investigate this further for you.
Bonuses
If you are playing on a mobile device, you can request a withdrawal by doing the following:
1. log into your account
2. head to the 'My Account' section, via the menu option in the top right.
3. select the 'cashier' button - this is listed under the 'Your Trophies' section.
4. select 'Make a withdrawal' from the drop-down options.
5. here you can choose how much you wish to withdraw or select 'other' and enter the amount you wish to withdraw.To verify your account, you should send in a copy of the following:
- Photo ID –This can be any form of ID providing it has your name and date of birth on e.g. – Passport, driving Licence or an ID Card.
- A recent utility bill (within the last 3 months) – something with your name and the same address as register on your gaming account.
- Proof of payment method (copy of card, mobile bill etc). If sending a photo of your card, this must be a picture of the FRONT ONLY. YOUMUST ALSOBLOCK/COVER UP THE MIDDLE 8 DIGITS OF YOUR LONG CARD NUMBER.
These documents can be sent to us immediately after registration.
You can send your documents to support@onlinecasinolondon.com.
Providing that your account is verified, then as soon as you hit withdraw it begins its 72 hour pending period. Once that time period is over you should see your funds land in your account within 1-3 working days.
Withdrawals
We apply deposit limits on customer accounts in accordance with our player protection procedures and to help ensure all our customers play at a pace which is comfortable.
This means your deposit may be declined. These limits are applied across the Jumpman network. This means if you have reached the limit on one website, it will be carried over to all others.
Please contact keepitfun@jumpmangaming.com if you would like to increase your deposit limits.
Please provide them with the following information with your request:
- Most recent months payslip
- Most recent bank statement
- What you would like the deposit limit to be
Deposit limits
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IMPORTANT: To ensure your email is dealt with efficiently, please DO NOT send follow up emails and please also refrain from sending/creating multiple email chains relating to the same subject/query - doing this can cause delays.
We aim to reply to all customer emails within 2 business days.If your query is regarding responsible gambling tools, please note you have the option to apply these yourself 24/7, without contacting our customers support team by clicking here. We advise you use the on-site tools as this will result in immediate action.
If you still require assistance and would like to contact our support team please click here.